Return Policy – Zaya Women’s Gymwear
At Zaya Women’s Gymwear, we want you to feel confident about your purchase. If you’re not completely satisfied, we offer a 30-day return policy with store credit. Please review the details below:
1. Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- Products must be unused, unworn, unwashed, and in their original condition, with all tags and packaging intact.
- Sale items, gift cards, and custom items are not eligible for return.
2. Return Process
- Contact Us: Start your return by emailing our customer service team at [email address] with your order number and reason for the return.
- Approval: Once your return request is approved, you will receive a return authorization and instructions on how to ship the item back.
- Shipping: Customers are responsible for the return shipping costs unless the item is defective or an error was made by Zaya Women. We recommend using a trackable shipping service to ensure the safe return of your items.
3. Refunds
- Instead of cash refunds, all eligible returns will be issued as store credit in the form of a digital voucher.
- Store credit can be used for any future purchases and does not expire.
4. Defective or Incorrect Items
- If you receive a defective or incorrect item, please notify us within 5 days of delivery. We will provide a prepaid return label and ensure the issue is resolved promptly with a replacement or store credit.
5. Non-Returnable Items
We cannot accept returns for the following:
- Items that are damaged due to improper use, washing, or care.
- Products without their original tags or packaging.
- Sale or clearance items.
6. Additional Information
- Zaya Women’s Gymwear reserves the right to inspect all returned items and determine their eligibility for store credit.
- Unauthorized returns or items returned outside the 30-day window will not be accepted.
If you have any questions or concerns about our return policy, please contact us at info@zayawomen.com