Frequently asked questions
Check out our frequently asked questions below – you might already find your answer there. If your question isn't listed, feel free to send us a message using the contact form at the bottom of the page.
✨ Stay informed about restocks!
Sign up via the ‘NOTIFY ME WHEN AVAILABLE’ button on a sold out item and you’ll be the first to know when it’s back in stock.
📦 Do you see the ‘RESTOCKING’ banner? Then the item will be back soon, with an estimated arrival date.
⏳ No banner? Then unfortunately we don’t have an exact date yet. Because our production takes care and time, it may sometimes take a few months before your favorites are back.
📦 Processing Time
After placing your order, we have a processing time of 1–3 business days (excluding weekends and public holidays). Once your order has been processed and shipped, you will receive a separate email with the tracking link.
🚚 Delivery Time within Europe
We currently ship to the Netherlands, Belgium, and Germany.
Standard shipping: on average 5–10 business days after processing.
🌍 International Delivery Time
We also ship to the United Kingdom, the United States, and Australia.
For these destinations, delivery time may vary depending on the shipping option chosen, but is on average 7–15 business days after processing.
⚠️ Important
During busy periods (such as sales or holidays), processing and delivery may take a little longer.
Did you receive an email that your parcel has been shipped? Then you can track your order via the link in that email.
Didn't receive this email? Don't worry – you can still track your parcel via the link below:
👉 You can track your order via this link. Please note that processing time is 1–3 business days.
Weekends and public holidays are excluded. As soon as your order has been processed and shipped, you will always receive a separate email with the tracking link.
We can't guarantee anything, but if you contact us within 24 hours of placing your order, we'll do our best to cancel it before it's dispatched. Unfortunately, it's not possible to cancel your order once it's been processed by our warehouse.
Therefore, please make sure you're 100% sure about your order before completing your purchase.
If you made a mistake with your order, please contact us as soon as possible – we'll do our very best to help!
Please keep in mind that once your order has been dispatched, we are unable to make any changes. This includes changes to items, sizes, delivery address, or payment information.
We’re so sorry if you’ve received the wrong item – that’s obviously not the experience we want for you! Although rare, things can sometimes go wrong. We’ll get this resolved as quickly as possible. To do this, please contact us with the following information:
- Your order number (found in your confirmation email, starting with a #)
- A description of the incorrect item you received
- The name of the item you originally ordered but did not receive
- A photograph clearly showing all items received
We're very sorry to hear that you've received a defective item – that is of course never our intention, and we'd like to resolve this for you. Please contact us as soon as possible and include the following information: Your order number A description of the defect A photo clearly showing the problem Our team will assess the problem as quickly as possible and work with you to find a suitable solution.
Return Policy
- Return request: Returns are only possible within 14 days of receipt.
- Return costs: Return shipping costs are the full responsibility of the customer.
- Condition of items: Only products that are returned unused, unwashed, in their original condition and packaging are eligible.
- Hygiene products: Sports bras, underwear and similar products can only be returned for hygienic reasons if the seal has not been broken.
If the seal is broken, the right of return is forfeited. - Final Sale: Items marked as Final Sale cannot be exchanged and are only eligible for return within 14 days, provided a valid reason is given and the product meets the return conditions.
- Returns that do not meet these requirements will be refused.
👉 Returns must always be registered in advance via our returns portal. Without correct registration and compliance with the return conditions, the return can be refused. Registering a return by e-mail is not valid; this can only be done via the returns portal. It is your own responsibility to register the return on time.