Privacy Policy – Zaya Mae
Last updated: 22 January 2025

At Zaya Mae we take your privacy seriously. This Privacy Policy explains how we collect, use and protect personal data in the context of our webshop and the sale of our products via zayamae.com.

When you place an order with us or use our services, we process your data to ensure that your purchase is correctly handled, delivered and – if necessary – returned or exchanged.

1. What data we collect
When selling and shipping products, we may collect the following data:

• Contact details: name, address, email address, telephone number.
• Order and payment details: billing address, delivery address, payment confirmation.
• Account details: login details if you create an account.
• Customer service: information you provide yourself when submitting questions or complaints.
• Usage data: technical information such as IP address and browser settings (via cookies).

2. Why we use your data
We use your data solely for the purpose of offering our products and fulfilling orders, including:

• Processing payments.
• Shipping orders and handling returns or exchanges.
• Sending updates about your order and tracking information.
• Providing customer service and responding to enquiries.
• Improving our webshop and your shopping experience.
• Sending marketing and promotions (if you have given your consent).

3. Sharing of data
We only share your data with third parties when necessary to sell and deliver our products, such as:

• Payment providers (e.g. iDEAL, credit card companies).
• Logistics partners and shipping services.
• IT and hosting providers supporting our webshop.
• Marketing partners (only if you have signed up for our newsletters or promotions).

We never sell your data to third parties.

4. Cookies
Our webshop uses cookies to improve functionality, personalise your shopping experience and track anonymous statistics. You can disable cookies in your browser, but this may affect the functioning of the site.

5. Retention period
We do not retain your data longer than necessary. Order and payment data are stored as long as legally required (for example, for administrative purposes).

6. Your rights
You have the right to:

• request access to the personal data we hold about you;
• have your data corrected or deleted;
• object to the use of your data for marketing;
• withdraw your consent for data usage.

You can submit a request via our contact details.

7. Security
We take appropriate measures to protect your personal data, but no system is 100% secure. Please also ensure that you do not share your account details with others.

8. International shipping
Because we ship internationally, it is possible that your data will be shared with carriers or partners outside the EU. This always happens with appropriate safeguards.

9. Contact
For questions about this Privacy Policy or to exercise your rights, you can reach us via:
Contact

Zaya Mae is the data controller for your personal data.