SHIPPING POLICY
Where We Ship
Zaya Mae currently ships to Australia.
All orders placed through our Australian store are intended for delivery within Australia.
Processing Time
Orders are generally processed within 1 to 3 business days after payment has been successfully confirmed.
Once your order has been dispatched, you will receive a confirmation email containing your shipping information and tracking details where available.
Please note that orders placed on weekends or public holidays may begin processing on the next business day.
Delivery Time
Once dispatched, orders are generally delivered within 7 to 14 business days.
Delivery times are estimates and may vary depending on your location within Australia, carrier delays, peak shopping periods, public holidays, weather conditions or other circumstances outside our reasonable control.
Remote and regional areas may require additional delivery time.
Shipping Cost
We offer FREE SHIPPING across Australia on all orders.
No minimum order value is required.
Any applicable shipping charges or additional delivery options will be clearly displayed at checkout before you complete your purchase.
Order Tracking
Once your order has been dispatched, you will receive a tracking number by email where tracking is available.
You can use the tracking number to follow your parcel's progress through the relevant shipping carrier.
Please allow approximately 24 to 48 hours after dispatch for tracking information to become active.
Delayed or Lost Orders
If your order has not arrived within 30 days of your purchase date, please contact us at:
We will investigate the delivery with the relevant shipping carrier.
If a parcel is confirmed as lost, Zaya Mae will provide an appropriate resolution, which may include a replacement or refund, subject to applicable law.
Nothing in this Shipping Policy limits or excludes any rights or remedies available to Australian consumers under the Australian Consumer Law (ACL).
Incorrect Address
Please ensure that your shipping address is accurate and complete before completing your order.
If an order has not yet been dispatched, please contact us as soon as possible at:
We will make reasonable efforts to update the delivery address where possible.
Once an order has been dispatched, we may be unable to change the delivery address.
Zaya Mae is not responsible for delays or additional costs resulting from an incorrect or incomplete delivery address provided by the customer, to the extent permitted by applicable law.
This does not affect any rights the customer may have under the Australian Consumer Law.
Delivery Issues
If your parcel arrives damaged, appears to have been tampered with, or you believe an incorrect product has been delivered, please contact us as soon as possible at:
Please include your order number and, where possible, photographs of the parcel and product so that we can investigate the issue.
Where applicable, your rights under the Australian Consumer Law will apply.
Contact
For any shipping questions or concerns, please contact us at:
Customer service hours: Monday to Friday, 9:00 AM – 6:00 PM (AEST)
We aim to respond to customer enquiries within 24 hours during business days.