Last updated: 20 August 2026

Zaya Mae is operated by Zaya Womens and provides this online store and website, including all related information, content, features, tools, products and services, to provide customers with a convenient and personalised shopping experience (the "Services").

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, store, disclose and otherwise handle your personal information when you visit, use or make a purchase through the Services, or otherwise communicate with us.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Nothing in this Privacy Policy is intended to exclude, restrict or modify any rights you may have under applicable Australian privacy or consumer protection laws.

1. About Us

Store name: Zaya Mae

Company name: Zaya Womens

Registration number: 72950455

Company address:
Bokstraat 43a
6413AR Heerlen
Netherlands

Email: support@zayamae.com

Zaya Womens is a company registered in the Netherlands and operates the Zaya Mae online store.

Although our business is based in the Netherlands, this website is marketed to and accepts orders from customers in Australia.

2. Personal Information We Collect

When we use the term "personal information", we mean information that identifies you or could reasonably be used to identify you.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

Contact information

This may include:

• your name;
• billing address;
• shipping address;
• email address;
• telephone number; and
• other contact details you provide to us.

Payment and financial information

This may include:

• payment method;
• transaction details;
• payment confirmation;
• billing information; and
• other information necessary to process your payment.

Where payment is processed through a third-party payment provider, your payment information may be collected and processed directly by that provider.

Account information

If you create an account, we may collect information such as:

• username;
• password;
• account preferences;
• account settings; and
• other information associated with your account.

Transaction information

This may include:

• products you view;
• products added to your cart;
• products added to a wishlist;
• products purchased;
• products returned;
• products exchanged;
• products cancelled; and
• your previous transactions with us.

Communications

When you contact us, we may collect the information you provide in your communication, including customer support enquiries, emails, reviews or other messages.

Device and technical information

We may automatically collect information about the device and connection you use to access our Services, including:

• IP address;
• browser type;
• operating system;
• device type;
• network information;
• unique device identifiers; and
• other technical information.

Usage information

We may collect information about how you interact with our Services, including:

• pages visited;
• products viewed;
• links clicked;
• time and date of visits;
• browsing activity;
• referring websites; and
• other interactions with our Services.

3. How We Collect Personal Information

We may collect personal information from the following sources:

Directly from you

For example, when you:

• place an order;
• create an account;
• subscribe to our marketing;
• contact customer support;
• submit a review;
• enter information on our website; or
• otherwise communicate with us.

Automatically through our Services

We may automatically collect information from your device when you browse or use our website through cookies, pixels and similar technologies.

From our service providers

We may receive information from service providers that help us operate our business, including payment processors, Shopify, analytics providers, fulfilment providers and shipping providers.

From third parties

We may receive information from business partners, advertising platforms, social media platforms or other third parties where permitted by applicable law.

4. How We Use Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes.

Providing and improving our Services

We may use your information to:

• process and fulfil your orders;
• process payments;
• arrange delivery;
• process returns, exchanges and refunds;
• provide customer support;
• manage customer accounts;
• remember your preferences;
• provide product recommendations;
• personalise your shopping experience;
• improve our website, products and Services; and
• maintain and administer our Services.

Marketing and advertising

Where permitted by applicable law, we may use your information to:

• send promotional emails;
• send marketing communications;
• send promotional text messages;
• display advertisements;
• measure advertising performance;
• understand customer interests;
• personalise advertising; and
• provide relevant product recommendations.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in our communications.

Even if you opt out of marketing communications, we may continue to send non-promotional communications relating to your orders, account or transactions.

Security and fraud prevention

We may use personal information to:

• authenticate accounts;
• protect our Services;
• process secure transactions;
• detect and prevent fraud;
• investigate suspicious activity;
• prevent unlawful or harmful activity; and
• protect our customers, business and Services.

Communicating with you

We may use your information to:

• respond to customer enquiries;
• provide customer support;
• communicate about your orders;
• provide important service information; and
• maintain our relationship with you.

Legal and regulatory purposes

We may use personal information where reasonably necessary to:

• comply with applicable laws;
• respond to lawful requests from authorities;
• enforce our agreements and policies;
• protect our legal rights;
• investigate suspected violations; or
• participate in legal proceedings.

5. Cookies and Similar Technologies

We use cookies, pixels and similar technologies to help operate and improve our website.

Cookies may be used to:

• remember items in your shopping cart;
• remember your preferences;
• understand how customers use our website;
• analyse website performance;
• personalise content;
• measure advertising campaigns;
• provide relevant advertising; and
• improve your overall shopping experience.

Some cookies are essential for the website to function properly, while others are used for analytics, personalisation and advertising.

You may be able to control or disable certain cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of our website.

6. How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our Services.

This may include:

Shopify and service providers

We may share information with Shopify and other service providers that assist us with:

• website hosting;
• payment processing;
• analytics;
• customer support;
• cloud storage;
• order fulfilment;
• shipping and delivery;
• fraud prevention; and
• other business operations.

Marketing and advertising partners

Where permitted by applicable law, we may share certain information with marketing and advertising partners to help us:

• deliver advertisements;
• measure advertising performance;
• understand customer behaviour; and
• provide personalised advertising.

These third parties may have their own privacy policies governing how they process personal information.

Shipping and fulfilment providers

We may provide relevant information to shipping and fulfilment providers so that your order can be processed and delivered to you.

When you request or consent

We may disclose information where you ask us to do so or where you have otherwise provided consent.

Corporate transactions

Your information may be disclosed or transferred as part of a business transaction, such as:

• a merger;
• acquisition;
• restructuring;
• sale of assets;
• financing;
• bankruptcy; or
• other corporate transaction.

Legal requirements

We may disclose personal information where required or authorised by law, including in response to lawful requests from government authorities, courts or law enforcement agencies.

7. Shopify

Our online store is powered by Shopify.

Shopify provides the technology and infrastructure that allows us to operate our online store and may collect and process personal information relating to your use of the Services.

Information you provide through our store may be transmitted to and processed by Shopify and other service providers, including providers located outside Australia.

Shopify may process information in accordance with its own privacy policies.

For more information about how Shopify handles personal information, customers can review Shopify's privacy information on the Shopify website.

Where applicable, Shopify may provide privacy tools that allow individuals to exercise certain rights relating to information processed by Shopify.

8. International Transfers

Because Zaya Womens is based in the Netherlands and we use international service providers, your personal information may be transferred to, stored in or processed in countries outside Australia.

These countries may include countries where Shopify, payment providers, analytics providers, advertising platforms, fulfilment providers or other service providers operate.

Where applicable Australian privacy laws apply to our handling of your personal information, we will take reasonable steps required by those laws in relation to overseas disclosures.

Where we disclose personal information to an overseas recipient, applicable Australian privacy requirements may impose obligations concerning how that information is handled.

By using our Services, you acknowledge that your personal information may be processed outside Australia where reasonably necessary to provide the Services.

9. Third-Party Websites and Links

Our Services may contain links to websites, applications or platforms operated by third parties.

If you follow a link to a third-party website, that website will have its own privacy policy and terms.

Zaya Mae is not responsible for the privacy, security or content practices of third-party websites that we do not own or control.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

10. Children's Privacy

Our Services are not intended to be used by children who are not legally able to enter into transactions independently.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe that a child has provided us with personal information, please contact us at:

support@zayamae.com

We will take reasonable steps to investigate the matter and, where appropriate and required by law, delete the information.

11. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include:

• secure website technology;
• access controls;
• authentication measures;
• secure payment processing;
• restricted access to personal information; and
• other appropriate technical and organisational safeguards.

However, no method of transmission or electronic storage is completely secure.

We cannot guarantee that personal information transmitted over the internet will always be completely secure.

If you believe your personal information has been compromised, please contact us as soon as possible at:

support@zayamae.com

12. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including where necessary to:

• provide our Services;
• process transactions;
• maintain business records;
• comply with legal obligations;
• resolve disputes;
• prevent fraud;
• enforce agreements; or
• protect our legal rights.

When personal information is no longer reasonably required, we may delete, destroy or de-identify it, subject to applicable legal and record-keeping requirements.

13. Your Privacy Rights

Depending on applicable law and the circumstances, you may have rights relating to the personal information we hold about you.

These may include rights to:

Access

Request access to personal information we hold about you.

Correction

Request that inaccurate or incomplete personal information be corrected.

Deletion

Request deletion of personal information in circumstances where we are legally permitted or required to do so.

Marketing preferences

You may opt out of promotional communications at any time by using the unsubscribe function included in our marketing emails.

Privacy enquiries

You may contact us with questions or requests regarding how we handle your personal information.

Your rights may be subject to exceptions, limitations and verification requirements under applicable law.

We may need to verify your identity before processing certain requests.

14. Marketing Communications

If you have subscribed to receive marketing communications from us, we may send you information about:

• new products;
• promotions;
• sales;
• offers;
• product launches;
• special events; and
• other Zaya Mae updates.

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email.

If you have opted out of marketing communications, we may still send you essential transactional communications, such as order confirmations, shipping updates, refund notifications or customer service messages.

15. Privacy Complaints

If you have a concern or complaint about how we handle your personal information, please contact us first.

Email: support@zayamae.com

We will review your complaint and take reasonable steps to address the issue.

Please include enough information for us to understand the nature of your complaint and, where applicable, the relevant order or account details.

If your complaint cannot be resolved directly with us, you may have rights to make a complaint to a relevant privacy regulator or authority under applicable law.

Where the Australian Privacy Act applies to our handling of your personal information, the Office of the Australian Information Commissioner (OAIC) may be relevant.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our business;
• changes to our Services;
• changes to our technology;
• changes to our privacy practices;
• changes to applicable laws; or
• other operational or regulatory requirements.

When we update this Privacy Policy, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Zaya Mae — Zaya Womens

Address:
Bokstraat 43a
6413AR Heerlen
Netherlands

Registration number: 72950455

Email: support@zayamae.com

Customer service hours: Monday to Friday, 9:00 AM – 6:00 PM (AEST)

COMPANY INFORMATION

Store name: Zaya Mae

Company name: Zaya Womens

Registration number: 72950455

Company address:
Bokstraat 43a
6413AR Heerlen
Netherlands

Email: support@zayamae.com